Safe Environment
fbage is designed so that every player can engage with games in a controlled, transparent setting with no hidden traps or pressure tactics.
Spending Controls
Set daily, weekly, or monthly deposit limits directly from your account settings. Changes that lower your limit take effect immediately.
Self-Exclusion
Request a short-term cooling-off break or a longer self-exclusion period at any time by contacting our support team at [email protected].
Session Time Alerts
Enable time-limit reminders to receive in-platform notifications when your session exceeds a duration you have personally set in advance.
Activity Review
Your full betting history, deposit log, and withdrawal records are always available in your account dashboard, giving you a clear picture of your activity.
Proactive Outreach
Our responsible gaming team monitors player patterns and may reach out proactively if data suggests that a player may benefit from additional support.
01 Our Commitment to Player Safety
At fbage, responsible gaming is not a legal checkbox — it is a core operating principle. We believe that gambling should always be a form of entertainment: enjoyable, voluntary, and within each player's personal means. When gambling stops being fun or starts to cause harm, we want to be the first resource a player turns to, not the last.
Since launching in Bangladesh in 2018, fbage has continuously developed tools that help players remain in control of their activity. Our responsible gaming framework covers age verification, spending controls, session limits, cooling-off periods, self-exclusion, and direct pathways to professional support services. All of these tools are available to every registered player at no cost.
We take a preventative approach: rather than waiting for a problem to become severe, fbage invests in early-warning monitoring and proactive player contact. If our systems detect patterns — such as rapidly increasing deposit frequency, extended overnight sessions, or rapid-fire chasing of losses — our team will make contact in English to check in and offer assistance.
Our Pledge: fbage will never use pressure tactics, false urgency, or misleading bonus terms to encourage a player to gamble beyond their means. We reject aggressive retention practices that are harmful to player welfare.
Responsible gaming is a shared responsibility. fbage provides the tools and support infrastructure; players are encouraged to use those tools honestly and to reach out early if they sense that their gambling behaviour is shifting. Together, we keep gaming at fbage safe and sustainable for the long term.
02 18+ Age Restriction Policy
fbage strictly enforces an 18+ age restriction across all of its services, including cricket betting, live casino, slots, and all other game categories. Gambling is not permitted for any person under the age of 18, without exception. This policy applies to all players accessing fbage from Bangladesh and any other region.
Age Verification Process
During the Know Your Customer (KYC) verification process, all players are required to submit a valid government-issued photo ID — such as a National Identity Card (NID) or passport — confirming that they are aged 18 or above. fbage will not process a first withdrawal for any account that has not completed age verification. Accounts where age cannot be confirmed will be suspended pending documentation.
Zero Tolerance: Any account found to belong to a person under 18 will be immediately and permanently closed. Any funds deposited by an underage player will be returned to the original payment source (bKash, Nagad, Rocket, Upay, or card) after investigation. fbage may report underage gambling attempts to appropriate authorities where required.
Parental and Guardian Responsibilities
Parents and guardians in Bangladesh are encouraged to take an active role in preventing underage access to online gambling platforms. Practical steps include:
- Using parental control software on shared devices to block access to gambling-related websites, including fbage.
- Keeping passwords and account credentials for financial apps such as bKash and Nagad private and out of reach of minors.
- Monitoring mobile data usage and browser history on devices used by children and teenagers.
- Having age-appropriate conversations with young people about the risks associated with gambling and online financial transactions.
If you believe a minor has accessed or registered a fbage account, contact [email protected] immediately with the account details so that we can investigate and close the account without delay.
03 Recognising Problem Gambling
Problem gambling can develop gradually. Many players experiencing difficulties are not immediately aware that their behaviour has shifted from recreational enjoyment to something that is causing harm. Awareness is the first step toward regaining control. fbage encourages all players to periodically review the following signs honestly.
Self-Assessment: Warning Signs to Watch For
Do you find yourself gambling with money that was set aside for essential expenses such as rent, food, transport, or bills?
Do you feel a strong urge to keep playing in order to win back money you have already lost — sometimes called "chasing losses"?
Have you tried to cut back or stop gambling but found yourself unable to follow through with that intention?
Do you feel restless, irritable, or anxious when you are not gambling or when you try to reduce how much you gamble?
Have you borrowed money, sold possessions, or taken a loan to fund your gambling activity?
Have you hidden your gambling activity from family members, friends, or colleagues because you feared their reaction?
Has gambling caused problems in your relationships, your work or studies, or your physical or mental health?
Do you need to gamble with increasingly larger amounts to feel the same level of excitement or satisfaction?
If you answered yes to two or more of the questions above, it may be a sign that your gambling is moving beyond recreational. This does not mean you have a serious problem — but it does mean that now is a good time to use the tools fbage provides, or to speak with a support professional. The earlier you act, the easier it is to regain full control.
Remember: Recognising a potential issue is a sign of self-awareness and strength, not weakness. fbage supports every player who takes this step, and our responsible gaming team handles all contact with complete discretion and without judgment.
04 Player Protection Tools
fbage provides a suite of practical tools that players can activate or request at any time to help manage their gambling activity. All tools are free to use and take effect promptly upon request.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once the limit is reached, no further deposits are accepted for the period. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.
Session Time Limits
Define the maximum continuous duration of a single gaming session. When the limit is reached, fbage will display a prominent reminder and offer the option to end the session. You can also enable automatic logout when the limit expires.
Loss Limits
Set a cap on the net amount you are willing to lose within a chosen time period. When net losses reach your specified threshold, betting activity is suspended for the remainder of that period.
Cooling-Off Break
Request a short-term break of 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off break, your account remains open but you cannot log in, deposit, or place bets. The break begins immediately upon request.
Reality Check Alerts
Receive regular on-screen notifications displaying how long you have been playing in your current session and your net result (profit or loss) so far. Available at 15-minute, 30-minute, and 60-minute intervals.
Activity History
Review your complete gameplay history, deposit and withdrawal log, and session duration records at any time via your account dashboard. Transparency about your own activity is a key part of responsible play.
To activate any of these tools, log in to your fbage account and navigate to Account Settings → Responsible Gaming, or contact our support team at [email protected]. All requests are processed promptly, typically within one hour during business hours and within four hours at other times.
05 Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection measure available on fbage. When you request self-exclusion, your account is closed and access to the platform is blocked for the duration you specify. Self-exclusion is appropriate when you feel that shorter-term tools such as cooling-off breaks are not sufficient to address your situation.
Self-Exclusion Periods Available
- 6 Months: A minimum self-exclusion period that blocks all platform access for six calendar months from the date of request.
- 1 Year: A twelve-month self-exclusion period, recommended for players who have tried shorter breaks without lasting effect.
- 3 Years: A longer-term self-exclusion for players who need an extended separation from online gambling.
- Indefinite / Permanent: A permanent self-exclusion with no automatic end date. Reactivation requires a written request submitted after a minimum of five years, followed by a 30-day reflection period before reinstatement is considered.
What Happens During Self-Exclusion
Once a self-exclusion is active on your fbage account:
- Your account is locked and you will not be able to log in or access any games, sports betting, or casino features.
- Any pending promotional communications to your email address will be halted for the duration of the exclusion.
- Your account balance at the time of exclusion is preserved and will be available for withdrawal at the end of the exclusion period (or immediately, upon request, for indefinite exclusions).
- You will not receive any bonus offers, re-engagement emails, or marketing messages from fbage during the exclusion period.
Self-Exclusion Cannot Be Reversed Early: Once a self-exclusion period begins, it cannot be shortened or cancelled before the chosen end date, regardless of the reason. This is intentional — it ensures the protection measure remains effective. Please choose your self-exclusion period carefully before submitting the request.
How to Request Self-Exclusion
To initiate self-exclusion on fbage, contact our responsible gaming team by email at [email protected] with the subject line "Self-Exclusion Request". Please include your registered username and the exclusion period you are requesting. Our team will confirm the exclusion is in place within one hour of receiving your request and send a written confirmation to your registered email address.
06 Deposit & Time Limits
Setting personal financial and time boundaries is one of the most effective ways to keep gaming within healthy parameters. fbage makes it straightforward to set and adjust these limits, and actively encourages every player to establish them — even before any concern about their gambling behaviour arises.
Setting Deposit Limits
Deposit limits on fbage apply to funds added via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. You can specify a maximum deposit amount for any of the following periods:
- Daily limit: Maximum total deposits in any rolling 24-hour period.
- Weekly limit: Maximum total deposits across any rolling 7-day window.
- Monthly limit: Maximum total deposits in any rolling 30-day window.
All amounts are denominated in Bangladeshi Taka (৳). For example, a player might set a daily limit of ৳2,000, a weekly limit of ৳8,000, and a monthly limit of ৳25,000. Once any limit is reached, the system automatically declines further deposit attempts for the relevant period — even if the player wishes to continue.
Immediate Effect for Reductions: If you lower a deposit limit, the new lower limit takes effect instantly. If you request an increase to a limit, a mandatory 24-hour waiting period applies before the higher limit becomes active. This asymmetry is designed to protect you in moments of impulsive decision-making.
Session Time Limits in Practice
Beyond deposit amounts, the time you spend on fbage is an important indicator of healthy gambling behaviour. Recommended practices include:
- Setting a pre-session time budget before you begin playing — and committing to stopping when that time is reached, regardless of your current balance.
- Using fbage's reality check feature to receive a neutral status update every 30 or 60 minutes during play.
- Avoiding late-night or overnight gaming sessions, which are often associated with reduced impulse control and higher-risk decision-making.
- Taking regular breaks away from the screen, even during winning sessions — the goal is enjoyment over the long term, not maximum session length.
07 Getting Help & Support Resources
If you are concerned about your own gambling — or about the gambling behaviour of someone close to you — reaching out for help is the right move, and it takes courage. fbage supports every player who takes that step, and our responsible gaming team is trained to respond with care, discretion, and without judgment.
fbage Direct Support
Email Support
Contact our responsible gaming team directly at [email protected] — available 24 hours a day, 7 days a week, in English.
Live Chat
Use the live support chat feature within your fbage account to speak with a support agent immediately. Responsible gaming requests are treated as high priority.
What to Expect When You Contact Us
When you reach out to fbage for responsible gaming assistance, here is what happens:
- Your message will be flagged as a responsible gaming enquiry and routed to a trained team member, not a general support agent.
- We will acknowledge your contact within two hours and follow up with a full response within 24 hours.
- We will discuss the tools available to you — deposit limits, cooling-off periods, self-exclusion — without any pressure to continue gaming.
- All responsible gaming correspondence is treated as confidential and is not used for marketing purposes.
Advice for Friends and Family
If you are concerned that a friend or family member may have a gambling problem, there are constructive ways to offer support without creating conflict:
- Approach the conversation with care and without accusation. Express your concern using specific observations rather than general criticism.
- Avoid lending money that may be used for gambling, even if the request is framed differently.
- Encourage them to contact fbage support or a professional counselling service, and offer to help them do so if they are open to it.
- Look after your own well-being too — living with someone experiencing problem gambling can be stressful. Support services exist for affected family members as well as for the player themselves.
You Are Not Alone: Problem gambling is a recognised health issue, not a character flaw or personal failure. Thousands of people across Bangladesh and around the world have sought help and regained control of their gambling. Early action makes recovery significantly easier.
08 Protecting Minors
Preventing access to online gambling by anyone under the age of 18 is one of fbage's most important responsibilities. Minors are legally and developmentally not equipped to make informed decisions about gambling risk, and exposure to online gambling at a young age can have lasting negative consequences.
Platform-Level Controls
fbage implements the following platform-level measures to prevent underage access:
- Age declaration is mandatory during account registration. All users must confirm they are aged 18 or above before proceeding.
- Full KYC verification — requiring a government-issued photo ID — is required before any withdrawal is processed. Accounts that fail to verify age are suspended.
- fbage's fraud and compliance team monitors for account-sharing behaviour and patterns consistent with underage use.
- Accounts suspected of being operated by a minor are suspended immediately pending investigation.
Parental Control Tools
In households where children have access to internet-connected devices, fbage recommends using third-party parental control software to block access to online gambling platforms. Widely available solutions that work on Android and iOS devices — the most common platforms used to access fbage in Bangladesh — include built-in screen time and content restriction settings available through the device's operating system, as well as dedicated parental control applications.
Additionally, parents and guardians should:
- Never share account login credentials for fbage or for mobile payment services such as bKash and Nagad with minors.
- Log out of fbage sessions on shared devices immediately after use.
- Enable PIN or biometric locks on mobile wallet apps to prevent unauthorised transactions by minors.
- Discuss age-appropriate online safety with children, including the risks associated with gambling websites.
If you discover that a minor has created a fbage account or accessed the platform, please contact [email protected] immediately. Include the account username or registered mobile number in your message so our team can investigate and close the account without delay.
Adults only. fbage is strictly for players aged 18 and above. Underage gambling is illegal and harmful. If you are under 18, please leave this site.