Your Privacy at
fbage — Protected

01 Information We Collect

When you register and use the fbage platform, we collect personal information that is necessary to provide our services securely and in compliance with applicable obligations. The categories of data we collect are described below.

Information You Provide Directly

When you create a fbage account, we collect the following information that you submit voluntarily during the registration and verification process:

• Identity Information: Your full legal name, date of birth, and gender as it appears on your government-issued identification.
• Contact Information: Your mobile phone number, email address, and residential address including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh), and postal code.
• Account Credentials: Your chosen username and a hashed version of your password. fbage never stores passwords in plain text.
• KYC Documentation: Copies or photographs of your National Identity Card (NID), passport, or other government-issued photo ID submitted to verify your age and identity as part of our Know Your Customer process.
• Financial Information: Your bKash, Nagad, Rocket, or Upay mobile wallet numbers, or Visa/Mastercard details (card number, expiry, CVV) where card payments are used. Full card numbers are processed by our PCI-DSS compliant payment partners and are not stored on fbage servers.
• Communication Records: Messages and correspondence sent to fbage via email ([email protected]) or live support chat, including the content of those communications.

Information Collected Automatically

When you access and use the fbage platform, certain technical information is collected automatically by our systems:

• Device & Browser Data: Device type, operating system, browser type and version, screen resolution, and language settings.
• Network Data: IP address, approximate geographic location derived from IP, internet service provider (ISP), and connection type.
• Usage Data: Pages visited, games played, bet amounts, session duration, login timestamps, and navigation patterns within the fbage platform.
• Cookie and Tracking Data: Data collected via cookies, web beacons, and similar technologies as described in the Cookies section of this policy.

Data Collected from Third Parties

In certain circumstances, fbage may receive information about you from third parties, including:

• Identity verification and fraud screening services that cross-check the information you have provided against public records or watchlists.
• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status and flag potentially fraudulent payment activity.
• Marketing analytics partners who may share aggregated, anonymised information about how users arrive at the fbage platform from digital advertising campaigns.

02 How We Use Your Data

fbage uses the personal information we collect for specific, legitimate purposes. We do not use your data for purposes that are incompatible with those stated at the time of collection. The table below summarises our primary data processing activities and the legal basis for each.

Where fbage processes your data on the basis of consent (such as for sending promotional emails about new games, bonuses, or cricket betting offers), you have the right to withdraw that consent at any time. You may do this by updating your communication preferences within your account settings or by contacting [email protected].

03 Cookies & Tracking

fbage uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players use the site so that we can continue to improve it. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the fbage platform to operate. They enable core functions such as maintaining your login session, remembering items in your account, and ensuring secure page transitions. These cookies cannot be disabled without preventing you from using the platform.
• Analytical / Performance Cookies: These cookies collect anonymised information about how visitors use the fbage website — for example, which pages are visited most frequently, how long sessions last, and where users navigate after landing on the platform. This data helps us improve page performance and user experience. No personally identifiable information is included in analytical cookie data.
• Functional Cookies: These cookies remember your preferences, such as your preferred language setting, to provide a more personalised experience when you return to fbage.
• Marketing Cookies: Where you have consented, fbage may use cookies to track whether you arrived at the platform via a marketing campaign, so that we can measure the effectiveness of our promotional activity. No marketing cookies are used to serve you third-party advertisements.

Managing Cookies

You may control and manage cookie settings through your web browser. Most modern browsers allow you to view, block, or delete cookies via the browser settings menu. Please note that blocking strictly necessary cookies will prevent you from logging in to your fbage account and using key platform features. Detailed instructions for managing cookies in popular browsers (Chrome, Firefox, Edge, Safari) are available through those browsers' official help documentation.

fbage does not use cookies to collect sensitive personal information such as financial details, passwords, or identity documents. Cookie data is retained only for as long as necessary for the stated purpose.

04 Data Sharing & Disclosure

fbage does not sell, rent, or otherwise transfer your personal information to third parties for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose.

Service Providers and Technology Partners

fbage works with trusted third-party service providers who process personal data on our behalf, including:

• Payment Processors: bKash, Nagad, Rocket, Upay, and card network partners (Visa, Mastercard) receive the transaction data necessary to process your deposits and withdrawals. These providers are bound by their own strict data protection and PCI-DSS compliance obligations.
• Identity Verification Partners: We use KYC verification service providers to confirm your identity and age. These partners receive only the data required for verification and are contractually bound to use it solely for that purpose.
• Game Providers: Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive your anonymised player ID and game session data to deliver their games and resolve game-related disputes. These providers do not receive your full personal profile.
• Analytics Providers: We use analytics software to understand platform usage. Where possible, data shared with analytics providers is anonymised or aggregated before transmission.

Legal and Regulatory Disclosure

fbage may disclose your personal information to government authorities, law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, or where disclosure is necessary to:

• Comply with a legal obligation or court order
• Investigate, prevent, or report suspected fraud, money laundering, or other criminal activity
• Protect the rights, safety, or property of fbage, its employees, or other players
• Respond to a regulatory inquiry or audit

05 Data Retention

fbage retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The retention periods we apply are as follows:

When data is no longer required and no legal obligation requires its retention, fbage will securely delete or anonymise it. Deletion is performed using industry-standard secure erasure techniques to ensure data cannot be reconstructed or recovered.

06 Your Privacy Rights

As a player on the fbage platform, you have a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe, generally within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data that fbage holds about you. This is sometimes referred to as a Subject Access Request (SAR). We will provide the information in a clear, structured format.
• Right to Rectification: If any personal information held by fbage about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. For certain data such as name and date of birth, correction will require submission of supporting documentation.
• Right to Erasure: In certain circumstances, you have the right to request that fbage delete your personal data. This right is subject to exceptions — for example, where fbage is required by law to retain the data for a specified period (such as transaction records for AML compliance). We will inform you clearly if an exception applies to your request.
• Right to Restrict Processing: You may request that fbage temporarily suspend the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to Object: Where fbage processes your data on the basis of legitimate interest (such as for analytical purposes), you have the right to object to that processing. fbage will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to Data Portability: Where technically feasible, you may request a copy of the personal data you have provided to fbage in a structured, machine-readable format.

07 Data Security Measures

fbage takes data security seriously and has implemented a layered set of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. The key security controls in place include:

• Transport Layer Security (TLS/SSL): All data in transit between your browser or mobile device and the fbage platform is encrypted using 256-bit SSL/TLS encryption. The padlock icon in your browser confirms this connection is secure at all times.
• Password Hashing: Account passwords are never stored in plain text. fbage uses a modern, computationally intensive hashing algorithm (bcrypt or equivalent) with unique salts to store password data securely.
• Access Controls: Access to player personal data within fbage's internal systems is restricted on a strict need-to-know basis. Staff are granted only the minimum level of access required to perform their role, and all access is logged and auditable.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA via SMS OTP on their fbage account. 2FA is also enforced for fbage staff accessing internal systems that contain personal data.
• Intrusion Detection and Monitoring: fbage's platform is subject to continuous automated monitoring for suspicious activity, unauthorised access attempts, and anomalous data access patterns.
• Regular Security Reviews: fbage conducts periodic internal security assessments and works with external security specialists to test and validate the security of its platform and data infrastructure.
• Secure Data Disposal: When personal data is no longer required, it is disposed of securely using industry-standard erasure methods to prevent recovery.

Despite these measures, no online platform can guarantee absolute security against all possible threats. fbage will promptly notify affected players if a data breach occurs that is likely to result in a significant risk to their rights or interests, in accordance with applicable notification obligations.

08 Policy Updates & Contact

fbage may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform and services. When material changes are made to this policy, we will update the effective date displayed at the top of this page. Where changes are significant, we may also notify registered players directly via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically so that you remain informed about how fbage collects and uses your personal information. Your continued use of the fbage platform after the effective date of any updated policy version constitutes your acknowledgement of those changes.

Contact Our Data Team

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that fbage holds about you, please contact us using the details below. We are committed to addressing all privacy enquiries promptly and transparently.

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, in English
• Response Time: We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days.

For questions specifically about responsible gaming data usage, or to request the activation of self-exclusion or deposit limit tools that affect your data profile, please visit our Responsible Gaming page for full details of the tools available to you.